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Answers to what people ask most, kept by GameVault's support. Can't find yours? Ask us.

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Topics

Account and sign-in11 Platforms and sync24 Imports and matching6 Library and data21 Something broke1 A removed review, bio or post1 Privacy and your data4 Something else33

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Topics8 topics

Account and sign-in11 Platforms and sync24 Imports and matching6 Library and data21 Something broke1 A removed review, bio or post1 Privacy and your data4 Something else33

Account and sign-in

11 answers

I can't sign in
Reset a forgotten password
Create a GameVault account
Verify your email with the 6-digit code
Sign in to GameVault
Change your email address or password
Change your display name or username

Contact support when you can't sign in

Sign out, and what it removes from this browser

What's in Settings

I think someone else is using my account

Platforms and sync

24 answers

Sync your games from your linked platforms
Link your Steam account
A platform isn't syncing or didn't sync
Why didn't a sync bring in all my games?
How often can I sync?
Link your PlayStation account
Link your Xbox account
Link your Nintendo Switch account
Why didn't linking my store account work?
Why does my playtime differ from the store?
Which stores you can link and what each brings
Bring in your Steam, GOG or Nintendo wishlist
Disconnect a store account or remove what it synced
Link your GOG account
Link your Battle.net account
Link your Ubisoft account
Link your RetroAchievements account
Add games shared with you through Steam Families
Why are some of my Nintendo games missing?
GOG playtime, achievements or games are missing
My World of Warcraft characters or Overwatch don't show
Why can't I link Epic Games or Google Play Games?
Notifications about your syncs
My achievements or trophies are missing or out of date

Imports and matching

6 answers

Review and add the new games from a sync
A game says "Not matched yet": pick the right game
A store game was matched to the wrong game
Review new games first or add them automatically
Ignore a store game, or bring back one you ignored
Where do my DLC and expansions from a store go?

Library and data

21 answers

How progress works: Plan to Play, Playing, Finished and Mastered
Add a game to your Library by hand
Remove a game from your Library
How Mastered and Finished come from your achievements
Why can't I change a game's progress after Finished?
Hide games you don't want to see
How your Wishlist works
Move a Wishlist game to your Library or remove it
Track a game from its page
See a game's achievements and which you've unlocked
See where a game came from and your hours on each platform
Use the Up Next, Favorites and Top Rated shelves
Rate a game and keep notes
Search, filter, sort and group your Library
Change many games at once
What your Home page shows
Know when a game you want comes out
Your Library's numbers and the backlog clock
Pick something to play with the Roulette
Make and use lists
Why does my Gold or Deluxe Edition show as the game?

Something broke

1 answer

A Library change didn't save or games won't load

A removed review, bio or post

1 answer

Why was my review, screenshots, bio or About me removed?

Privacy and your data

4 answers

Delete your account or get a copy of your data
Choose who can see your profile
Is linking a store account safe?
What support keeps about your case and for how long

Something else

33 answers

Ask support and open a case
I can't find a game
Write and publish a review
Browse the catalog
Search for games, players and lists
Customise your profile page
Change your profile header, avatar and colour
Request a game that's missing
What's on a game page
Follow players and see your friends
Reply to, solve or reopen a support case
Add screenshots to a support case
Use the release calendar
Why does a release date say Q1 2027, Delayed or No date yet?
Edit, unpublish or delete your review
Read reviews and mark them helpful
Report a review, screenshots, a bio or an About me
Add screenshots to a review
Write your bio and About me
Show or hide adult games
How long to beat: time to beat and typical length
Read gaming news and your games' updates
Vote in community awards and brackets
Why can't I vote for a game in an event?
Join a Game Club and track your progress
GameVault trophies and store achievements are different things
Why can't I write to support?
A game's details or release date look wrong
Your notifications: what the bell tells you
Block a player
Post screenshots of a game
Bookmark screenshots and make albums
Your Feed: follow players and games